Learning Activities Mapped to the Aged Care Quality Standards
'About Me' Series - Introduction to the 8 Standards
'About Me' Video Series - 1 to 9
Our About Me Series will introduce your workforce to the concept of the consumer being at the centre of the new standards. The learner will have a practical understanding of the Aged Care Quality Standards and scenarios will facilitate the application of their learning.
Standard 1 - Consumer Dignity, Autonomy and Choice
Dignity and Respect
Overview; Dignity and respect in all care settings; Older people’s rights; Worker responsibilities; Principles of respect in care; Respect for diversity
Cultural Diversity and Safety
Overview; Challenges facing the LGBTI community; Laws and legislation protecting the LGBTI community; Principles of inclusive care and service delivery; Specific health needs of LGBTI older people.
Privacy and Confidentiality
Overview; Peoples rights; Respecting culture and diversity; Cultural competence; Communication; Supporting individual wants and preferences.
LGBTI Older People
Overview; People’s right to privacy and confidentiality; Strategies and responsibilities to respect privacy and confidentiality; Managing personal information; Responsibilities under the Australian Privacy Law regarding the Notifiable Data Breach (NDB) Scheme.
Standard 2 - Ongoing Assessment and Planning With Consumers
Partnering to Plan and Deliver Care
(includes advanced care and end of life planning): Overview; Upholding rights to choice, wants, goals and preferences; Responding to changing needs; Support from external services, organisations, groups; Co-ordination; Advanced Care Planning.
Documentation, Collaboration and Communication
Overview; Reasons for documentation; Responsibilities; “Do’s and “don'ts” of documentation; Principles of collaboration; Communication for safe and quality care and service delivery.
Standard 3 - Personal Care and Clinical Care
End of Life Care
Overview; Peoples rights; Responding to diverse needs, wants, goals and preferences; Advanced Care Planning; Enduring Guardian; End of life mental, physical, spiritual and social health care; Recognising and responding to indicators of terminal phase of life .
Management of Unexpected Deterioration or Change
Overview; Issues with quality of care; Recognising and responding; People’s rights to make informed choices and decisions; Safety net process; Key management elements; Communication during handover; Common signs and symptoms as indicators of unexpected deterioration or sudden change.
Overview; Falls hazards; Risk assessment; Implementing falls prevention strategies Incident reporting; Safety and assistance after a fall
*Swallowing Difficulties and Choking
Swallowing difficulties: Overview; Common causes; Signs and symptoms; Aspiration pneumonia; Prevention and management strategies; Choking: Overview; Common causes; Signs and symptoms; Prevention and management strategies; Emergency procedures.
Overview; Safety and quality; Risk of common adverse reactions; Medication errors; High Risk Medications and safety issues; Legal and professional responsibilities; People’s rights; Support to self-administer medication; “Rights” of medication administration; Safety issues relating to routes of administration; Reporting medication incidents.
Overview; Short and long term issues with delirium; Delirium risk factors; Principles of delirium management.
*Quality Pain Management
Overview; Common causes of pain; Signs and symptoms; Barriers to recognition and management; Physical and psychological impact; Principles of pain management.
*Malnutrition and Dehydration
Malnutrition: Overview; Ageing changes and risk factors; People’s rights including choice and preferences; Nutritional needs of the older person; Promoting nutritional wellbeing and strategies to protect people’s safety; Respect for diversity. Dehydration: Overview; Ageing changes and risk factors; Signs and symptoms; Prevention.
Infection Prevention and Control
Overview; Workplace health and safety responsibilities; Infection transmission and risk factors; Signs and symptoms of common infections for older people; Influenza outbreak response; Gastroenteritis outbreak response; Preventative measures.
Overview; Misuse and over use of antimicrobials; Principles and strategies to achieve antimicrobial stewardship; Relevance to the aged care sector; Everyday practice to reduce antimicrobial resistance.
*Skin Care and Wound Management
Overview; Aged related changes to skin, hair and nails; Risk factors for skin damage; Strategies to reduce or prevent skin damage including skin tears, pressure injuries, and leg ulcers.
Wound management: Overview; Wounds and stages of healing; Principles of wound management; Principles of pressure injury management; skin tears and leg ulcers; Physical and psychological impact.
Overview; Myths and facts; Risk factors; Signs and symptoms; Respectful and effective care; Range of effective treatments/therapies for older people; Responding to and respecting diversity.
Overview; Progression; Respect and dignity; Supporting independence, communication and safety; Recognising and responding to unmet needs, responses, actions and reactions.
Overview; Ageing related changes; Assessing and Managing sleep problems.
Overview; Bladder continence management; Bowel continence management, Dementia and continence care.
Oral and Dental Care
Overview; Assessing, planning oral and dental care; Supporting independence with oral care; Caring for older people’s teeth and dentures; Oral care and dementia.
Mobility and Dexterity
Overview; Promoting independence; Exercise and activity; Mobility aids and equipment; Dexterity aids and equipment.
Overview; Impact of sensory loss; Signs and causes – loss of hearing, sight, taste, touch and smell; Supporting independence and quality of life; Protecting safety.
Standard 4 - Delivering Lifestyle Services and Supports
Enablement and Optimising Well-being
Overview; Principles of enablement; Service and service user implications; Implementing an enablement model of care.
Social Inclusion and Support
Overview; Principles of social inclusion; Research on the benefits; Barriers; Supporting social inclusion.
Overview; People's rights; Contributing to people’s health, wellbeing and quality of life; General responsibilities; Protecting people’s safety.
Food Services to Vulnerable Persons
Food risk management; Food safety programs; Food safety specific issues; High risk foods.
Standard 5 - Organisation's Service Environment
Overview; Choices and preferences, Comfort; Safety; Connections and inclusion.
Standard 6 - Feedback and Complaints
Customer Service in Care
(includes feedback and complaints): Overview; Customer service, brand and consumer directed care delivery; good and poor customer service; Responding to individual’s needs; Barriers to and effective communication skills; Sensitive and courteous handling of complaints and feedback; Continuous improvement.
Overview; People’s rights to advocacy; Principles of advocacy; Benefits of advocacy; Providing support and access to advocacy services.
Standard 7 - Human Resources
Bullying and Harassment
Overview; Signs of bullying and harassment in the workplace; Responding to workplace bullying and harassment; Strategies for communication and conflict resolution.
Hazardous Manual Tasks
Overview; Main types of injuries; Physical, mental and social impact; Injury prevention; Risk management including assessment, reporting and risk control.
Overview; Triggers for verbal or physical aggression; Risk management approach to remove or reduce workplace aggression
Overview; Actions when a person is non-responsive and not breathing normally; Legal issues relating to CPR and first aid; Establishing state of consciousness; Emergency response; Rescue breathing; Chest compressions; Automated External Defibrillator.
Standard 8 - Organisational Governance
Overview; Fire Safety; Evacuation; Security; Other emergencies: Overview; Workplace fire hazards and control; Emergency fire safety procedures; Fire process, properties and extinguishment; RACE; Firefighting equipment; Emergency control equipment.
Work Health and Safety
General principles; Employee and employer responsibilities; Workplace risk assessment and management; Return to work; Hazardous substances Safety Data Sheets (SDS).
(including clinical governance) Requirements for aged care providers; Principles of good governance; Supporting people receiving care and services to partner in continuous improvement; Key components for clinical governance; Workforce role – organisational and clinical governance.
Overview; Principles of continuous improvement; Checks for continuous improvement; Continuous improvement process.
*Minimising Restrictive Practices
Overview; Restraint free environment; Legal, ethical and human rights issues; Clinical issues and decision making; Worker responsibilities; Physical and mental health injuries; Alternative strategies to protect people.
Overview; Types and signs of elder abuse; Risk factors and protective factors; Compulsory reporting of reportable assaults.
*Learning activities that have been identified as High Impact and High Prevalence Risks under the new standards.