Learning Activities Mapped to the Aged Care Quality Standards
Aged Care Learning Solutions have produced a number of learning resources to support your organisation and health care professionals. This includes 3 videos:
COVID-19 Healthcare and Aged Care workers
COVID-19 Keeping it simple
We are also producing rolling updates to ensure that the information you have is current and relevant.
Please get in contact if you would like to licence these and other resources for use on your Learning Management System.
'About Me' Series - Introduction to the 8 Standards
'About Me' Video Series - 1 to 9
Our About Me Series will introduce your workforce to the concept of the consumer being at the centre of the new standards. The learner will have a practical understanding of the Aged Care Quality Standards and scenarios will facilitate the application of their learning.
Look and Act Toolkits
We are also excited to introduce the ‘Look and Act’ toolkits. The ‘Look and Act’ toolkits address the high impact/high prevalence risks topics from Standard 3 and Open Disclosure (Standard 8) to supplement the existing learning resources.
These 10 to 15 minute learning activities are optimised for mobile phones and other devices and provide ‘Just in Time’ learning to further develop your workforce’s knowledge, observational and reporting skills.
The topics covered:
- Hearing Loss
- Open Disclosure
- Pressure Injuries
- Restrictive Practices
- Nutrition and Hydration
- Quality Pain Management
- Medication Management
Standard 1 - Consumer Dignity, Autonomy and Choice
Dignity and Respect
Overview; Dignity and respect in all care settings; Older people’s rights; Worker responsibilities; Principles of respect in care; Respect for diversity
Cultural Diversity and Safety
Overview; Peoples rights; Respecting culture and diversity; Cultural competence; Communication; Supporting individual wants and preferences.
Privacy and Confidentiality
Overview; People’s right to privacy and confidentiality; Strategies and responsibilities to respect privacy and confidentiality; Managing personal information; Responsibilities under the Australian Privacy Law regarding the Notifiable Data Breach (NDB) Scheme.
LGBTI Older People
Overview; Challenges facing the LGBTI community; Laws and legislation protecting the LGBTI community; Principles of inclusive care and service delivery; Specific health needs of LGBTI older people.
Standard 2 - Ongoing Assessment and Planning With Consumers
Partnering to Plan and Deliver Care
(includes advanced care and end of life planning): Overview; Upholding rights to choice, wants, goals and preferences; Responding to changing needs; Support from external services, organisations, groups; Co-ordination; Advanced Care Planning.
Documentation, Collaboration and Communication
Overview; Reasons for documentation; Responsibilities; “Do’s and “don'ts” of documentation; Principles of collaboration; Communication for safe and quality care and service delivery.
Standard 3 - Personal Care and Clinical Care
End of Life Care
Overview; Peoples rights; Responding to diverse needs, wants, goals and preferences; Advanced Care Planning; Enduring Guardian; End of life mental, physical, spiritual and social health care; Recognising and responding to indicators of terminal phase of life .
Management of Unexpected Deterioration or Change
Overview; Issues with quality of care; Recognising and responding; People’s rights to make informed choices and decisions; Safety net process; Key management elements; Communication during handover; Common signs and symptoms as indicators of unexpected deterioration or sudden change.
Overview; Falls hazards; Risk assessment; Implementing falls prevention strategies Incident reporting; Safety and assistance after a fall
*Swallowing Difficulties and Choking
Swallowing difficulties: Overview; Common causes; Signs and symptoms; Aspiration pneumonia; Prevention and management strategies; Choking: Overview; Common causes; Signs and symptoms; Prevention and management strategies; Emergency procedures.
Overview; Safety and quality; Risk of common adverse reactions; Medication errors; High Risk Medications and safety issues; Legal and professional responsibilities; People’s rights; Support to self-administer medication; “Rights” of medication administration; Safety issues relating to routes of administration; Reporting medication incidents.
Overview; Short and long term issues with delirium; Delirium risk factors; Principles of delirium management.
*Quality Pain Management
Overview; Common causes of pain; Signs and symptoms; Barriers to recognition and management; Physical and psychological impact; Principles of pain management.
*Malnutrition and Dehydration
Malnutrition: Overview; Ageing changes and risk factors; People’s rights including choice and preferences; Nutritional needs of the older person; Promoting nutritional wellbeing and strategies to protect people’s safety; Respect for diversity. Dehydration: Overview; Ageing changes and risk factors; Signs and symptoms; Prevention.
Infection Prevention and Control
Overview; Workplace health and safety responsibilities; Infection transmission and risk factors; Signs and symptoms of common infections for older people; Influenza outbreak response; Gastroenteritis outbreak response; Preventative measures.
Overview; Misuse and over use of antimicrobials; Principles and strategies to achieve antimicrobial stewardship; Relevance to the aged care sector; Everyday practice to reduce antimicrobial resistance.
*Skin Care and Wound Management
Overview; Aged related changes to skin, hair and nails; Risk factors for skin damage; Strategies to reduce or prevent skin damage including skin tears, pressure injuries, and leg ulcers.
Wound management: Overview; Wounds and stages of healing; Principles of wound management; Principles of pressure injury management; skin tears and leg ulcers; Physical and psychological impact.
Overview; Myths and facts; Risk factors; Signs and symptoms; Respectful and effective care; Range of effective treatments/therapies for older people; Responding to and respecting diversity.
Overview; Progression; Respect and dignity; Supporting independence, communication and safety; Recognising and responding to unmet needs, responses, actions and reactions.
Overview; Ageing related changes; Assessing and Managing sleep problems.
Overview; Bladder continence management; Bowel continence management, Dementia and continence care.
Oral and Dental Care
Overview; Assessing, planning oral and dental care; Supporting independence with oral care; Caring for older people’s teeth and dentures; Oral care and dementia.
Mobility and Dexterity
Overview; Promoting independence; Exercise and activity; Mobility aids and equipment; Dexterity aids and equipment.
Overview; Impact of sensory loss; Signs and causes – loss of hearing, sight, taste, touch and smell; Supporting independence and quality of life; Protecting safety.
Standard 4 - Delivering Lifestyle Services and Supports
Enablement and Optimising Well-being
Overview; Principles of enablement; Service and service user implications; Implementing an enablement model of care.
Social Inclusion and Support
Overview; Principles of social inclusion; Research on the benefits; Barriers; Supporting social inclusion.
Overview; People's rights; Contributing to people’s health, wellbeing and quality of life; General responsibilities; Protecting people’s safety.
Food Services to Vulnerable Persons
Food risk management; Food safety programs; Food safety specific issues; High risk foods.
Standard 5 - Organisation's Service Environment
Overview; Choices and preferences, Comfort; Safety; Connections and inclusion.
Standard 6 - Feedback and Complaints
Customer Service in Care
(includes feedback and complaints): Overview; Customer service, brand and consumer directed care delivery; good and poor customer service; Responding to individual’s needs; Barriers to and effective communication skills; Sensitive and courteous handling of complaints and feedback; Continuous improvement.
Overview; People’s rights to advocacy; Principles of advocacy; Benefits of advocacy; Providing support and access to advocacy services.
Standard 7 - Human Resources
Bullying and Harassment
Overview; Signs of bullying and harassment in the workplace; Responding to workplace bullying and harassment; Strategies for communication and conflict resolution.
Hazardous Manual Tasks
Overview; Main types of injuries; Physical, mental and social impact; Injury prevention; Risk management including assessment, reporting and risk control.
Overview; Triggers for verbal or physical aggression; Risk management approach to remove or reduce workplace aggression
Overview; Actions when a person is non-responsive and not breathing normally; Legal issues relating to CPR and first aid; Establishing state of consciousness; Emergency response; Rescue breathing; Chest compressions; Automated External Defibrillator.
Standard 8 - Organisational Governance
Overview; Fire Safety; Evacuation; Security; Other emergencies: Overview; Workplace fire hazards and control; Emergency fire safety procedures; Fire process, properties and extinguishment; RACE; Firefighting equipment; Emergency control equipment.
Work Health and Safety
General principles; Employee and employer responsibilities; Workplace risk assessment and management; Return to work; Hazardous substances Safety Data Sheets (SDS).
(including clinical governance) Requirements for aged care providers; Principles of good governance; Supporting people receiving care and services to partner in continuous improvement; Key components for clinical governance; Workforce role – organisational and clinical governance.
Overview; Principles of continuous improvement; Checks for continuous improvement; Continuous improvement process.
*Minimising Restrictive Practices
Overview; Restraint free environment; Legal, ethical and human rights issues; Clinical issues and decision making; Worker responsibilities; Physical and mental health injuries; Alternative strategies to protect people.
Overview; Types and signs of elder abuse; Risk factors and protective factors; Compulsory reporting of reportable assaults.
*Learning activities that have been identified as High Impact and High Prevalence Risks under the new standards.