Learning Activities Mapped to the Aged Care Quality Standards

Serious Incident Response Scheme (SIRS) - Developed in early March 2021 in response to the Federal Government's new mandatory reporting requirements for residential aged care.

Are you ready for the introduction of the Serious Incident Response Scheme (SIRS) on the 1st April 2021?

Aged Care Learning Solutions has swiftly responded with the release of the SIRS – Standing up for People’s Safety and Well-being learning resource.  The scheme expands on Mandatory Reporting in Residential Aged Care to identify and reduce abuse and neglect.


This learning resource is relevant for those providing care and services to older people in residential aged care.

COVID-19 Learning Resources: These learning resource were first developed in March 2020 and have been updated in July 2020. Average duration 10 minutes

Aged Care Learning Solutions have produced a number of learning resources to support your organisation and health care professionals. This includes 3 videos and 2 quizzes.

  • COVID-19  Healthcare and Aged Care workers

  • COVID-19  Business

  • COVID-19  Keeping it simple

  • COVID-19  Quiz - Healthcare/Business

We are also producing rolling updates to ensure that the information you have is current and relevant. 

Please get in contact if you would like to licence these and other resources for use on your Learning Management System.

About Me – Aged Care Quality Standards Videos: These learning resources present each of the Standards from the consumer perspective. Average duration 10 minutes
'About Me' Video Series - 1 to 9

Our About Me Series will introduce your workforce to the concept of the consumer being at the centre of the new standards. The learner will have a practical understanding of the Aged Care Quality Standards and scenarios will facilitate the application of their learning.

Look and Act Toolkits The toolkits focus on the identification and actions required for the high Impact/high prevalence risks identified under Standard 3 of the Aged Care Quality Standards and includes Open Disclosure from Standard 8. These are ‘Just in Time’ learning resources. Average duration 10 minutes

Overview; Risk; Signs and symptoms; Actions.

Hearing Loss

Overview; Risk; Signs and symptoms; Actions.

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Pressure Injuries

Overview; Risk; Signs and symptoms; Actions.

Chemical Restraint

Overview; Risk; Actions.

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Medication Management

Overview; Risk; Signs and symptoms of adverse reactions; Actions.

Swallowing Difficulties and Choking

Overview; Risk; Signs and symptoms; Actions.

Malnutrition and Dehydration

Overview; Risk; Signs and symptoms; Actions.

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Pain Management

Overview; Risk; Signs and symptoms of poor pain management; Actions

Restrictive Practices – Restraint

Overview; Risk; Signs and symptoms of harm; Actions

Open Disclosure

Overview; Principles and application of open disclosure

Learning Activities Aligned to the Aged Care Quality Standards: These learning resources provide a depth of knowledge and take a rights based approach to the outcomes, concepts and requirements of the Aged Care Quality Standards. Average duration 20 minutes
Standard 1 - Consumer Dignity, Autonomy and Choice
Dignity and Respect

Overview; Dignity and respect in all care settings; Older people’s rights; Worker responsibilities; Principles of respect in care; Respect for diversity

Cultural Diversity and Safety

Overview; Peoples rights; Respecting culture and diversity; Cultural competence; Communication; Supporting individual wants and preferences.

Privacy and Confidentiality

Overview; People’s right to privacy and confidentiality; Strategies and responsibilities to respect privacy and confidentiality; Managing personal information; Responsibilities under the Australian Privacy Law regarding the Notifiable Data Breach (NDB) Scheme.

LGBTI Older People 

Overview; Challenges facing the LGBTI community; Laws and legislation protecting the LGBTI community; Principles of inclusive care and service delivery; Specific health needs of LGBTI older people.

Standard 2 - Ongoing Assessment and Planning With Consumers
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Partnering to Plan and Deliver Care

(includes advanced care and end of life planning): Overview; Upholding rights to choice, wants, goals and preferences; Responding to changing needs; Support from external services, organisations, groups; Co-ordination; Advanced Care Planning.

Documentation, Collaboration and Communication

Overview; Reasons for documentation; Responsibilities; “Do’s and “don'ts” of documentation; Principles of collaboration; Communication for safe and quality care and service delivery.

Standard 3 - Personal Care and Clinical Care
End of Life Care

Overview; Peoples rights; Responding to diverse needs, wants, goals and preferences; Advanced Care Planning; Enduring Guardian; End of life mental, physical, spiritual and social health care; Recognising and responding to indicators of terminal phase of life .  

Management of Unexpected Deterioration or Change 

Overview; Issues with quality of care; Recognising and responding; People’s rights to make informed choices and decisions; Safety net process; Key management elements; Communication during handover; Common signs and symptoms as indicators of unexpected deterioration or sudden change.


Overview; Falls hazards; Risk assessment; Implementing falls prevention strategies Incident reporting; Safety and assistance after a fall

*Swallowing Difficulties and Choking 

Swallowing difficulties: Overview; Common causes; Signs and symptoms; Aspiration pneumonia; Prevention and management strategies; Choking: Overview; Common causes; Signs and symptoms; Prevention and management strategies; Emergency procedures.   

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*Medication Management

Overview; Safety and quality; Risk of common adverse reactions; Medication errors; High Risk Medications and safety issues; Legal and professional responsibilities; People’s rights; Support to self-administer medication; “Rights” of medication administration; Safety issues relating to routes of administration; Reporting medication incidents.


Overview; Short and long term issues with delirium; Delirium risk factors; Principles of delirium management.

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*Quality Pain Management 

Overview; Common causes of pain; Signs and symptoms; Barriers to recognition and management; Physical and psychological impact; Principles of pain management.

*Malnutrition and Dehydration

Malnutrition: Overview; Ageing changes and risk factors;  People’s rights including choice and preferences; Nutritional needs of the older person; Promoting nutritional wellbeing and strategies to protect people’s safety; Respect for diversity. Dehydration: Overview; Ageing changes and risk factors; Signs and symptoms; Prevention.

Infection Prevention and Control

Overview; Workplace health and safety responsibilities; Infection transmission and risk factors; Signs and symptoms of common infections for older people; Influenza outbreak response; Gastroenteritis outbreak response; Preventative measures.

Antimicrobial Stewardship

Overview; Misuse and over use of antimicrobials; Principles and strategies to achieve antimicrobial stewardship; Relevance to the aged care sector; Everyday practice to reduce antimicrobial resistance.

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*Skin Care and Wound Management

Overview; Aged related changes to skin, hair and nails; Risk factors for skin damage; Strategies to reduce or prevent skin damage including skin tears, pressure injuries, and leg ulcers.

Wound management: Overview; Wounds and stages of healing; Principles of wound management; Principles of pressure injury management; skin tears and leg ulcers; Physical and psychological impact.  


Overview; Myths and facts; Risk factors; Signs and symptoms; Respectful and effective care; Range of effective treatments/therapies for older people; Responding to and respecting diversity.


Overview; Progression; Respect and dignity; Supporting independence, communication and safety; Recognising and responding to unmet needs, responses, actions and reactions.


Overview; Ageing related changes; Assessing and Managing sleep problems.


Overview; Bladder continence management; Bowel continence management, Dementia and continence care.

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Oral and Dental Care 

Overview; Assessing, planning oral and dental care; Supporting independence with oral care; Caring for older people’s teeth and dentures; Oral care and dementia.

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Mobility and Dexterity

Overview; Promoting independence; Exercise and activity; Mobility aids and equipment; Dexterity aids and equipment.

*Sensory Loss

Overview; Impact of sensory loss; Signs and causes – loss of hearing, sight, taste, touch and smell; Supporting independence and quality of life; Protecting safety. 

Standard 4 - Delivering Lifestyle Services and Supports
Enablement and Optimising Well-being 

Overview; Principles of enablement; Service and service user implications; Implementing an enablement model of care.

Social Inclusion and Support

Overview; Principles of social inclusion; Research on the benefits; Barriers; Supporting social inclusion.

Hospitality Services

Overview; People's rights; Contributing to people’s health, wellbeing and quality of life; General responsibilities; Protecting people’s safety.

Food Services to Vulnerable Persons

Food risk management; Food safety programs; Food safety specific issues; High risk foods.

Standard 5 - Organisation's Service Environment
Living Environment 

Overview; Choices and preferences, Comfort; Safety; Connections and inclusion.

Standard 6 - Feedback and Complaints
Customer Service in Care

(includes feedback and complaints): Overview; Customer service, brand and consumer directed care delivery; good and poor customer service; Responding to individual’s needs; Barriers to and effective communication skills; Sensitive and courteous handling of complaints and feedback; Continuous improvement.


Overview; People’s rights to advocacy; Principles of advocacy; Benefits of advocacy; Providing support and access to advocacy services.

Standard 7 - Human Resources
Bullying and Harassment 

Overview; Signs of bullying and harassment in the workplace; Responding to workplace bullying and harassment; Strategies for communication and conflict resolution.

Hazardous Manual Tasks

Overview; Main types of injuries; Physical, mental and social impact; Injury prevention; Risk management including assessment, reporting and risk control.

Workplace Aggression

Overview; Triggers for verbal or physical aggression; Risk management approach to remove or reduce workplace aggression

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CPR Renew

Overview; Actions when a person is non-responsive and not breathing normally; Legal issues relating to CPR and first aid; Establishing state of consciousness; Emergency response; Rescue breathing; Chest compressions; Automated External Defibrillator. 

Standard 8 - Organisational Governance
Fire Safety

Overview; Fire Safety; Evacuation; Security; Other emergencies: Overview; Workplace fire hazards and control; Emergency fire safety procedures; Fire process, properties and extinguishment; RACE; Firefighting equipment; Emergency control equipment.

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Work Health and Safety

General principles; Employee and employer responsibilities; Workplace risk assessment and management; Return to work; Hazardous substances Safety Data Sheets (SDS).

Organisational Governance

(including clinical governance) Requirements for aged care providers; Principles of good governance; Supporting people receiving care and services to partner in continuous improvement; Key components for clinical governance; Workforce role – organisational and clinical governance.

Continuous Improvement

Overview; Principles of continuous improvement; Checks for continuous improvement; Continuous improvement process. 

*Minimising Restrictive Practices

Overview; Restraint free environment; Legal, ethical and human rights issues; Clinical issues and decision making; Worker responsibilities; Physical and mental health injuries; Alternative strategies to protect people.

Elder Abuse

Overview; Types and signs of elder abuse; Risk factors and protective factors; Compulsory reporting of reportable assaults.

*Learning activities that have been identified as High Impact and High Prevalence Risks under the new standards.